Scope of Work: Program Manager - Doula Network Coordinator,
Doula Alliance of Arkansas

Part-Time, 24 hrs/wk | $40,000 Annual Contract | Location: Statewide (Remote with travel across rural Arkansas)

About the Doula Alliance of Arkansas

The Doula Alliance of Arkansas is a statewide nonprofit dedicated to advancing the professional standards of doulas, strengthening maternal health access, and supporting community-based providers across all regions of Arkansas. Through advocacy, education, and clinical collaboration, DA‑AR works to expand access to culturally responsive, high‑quality doula support.

DA‑AR is launching Access Starts at Home, a rural maternal health initiative funded through the PACT ACCESS program. This project embeds trained doulas within rural clinic care teams and connects them through the MySwaddle care coordination platform to improve access, continuity of care, and maternal health outcomes for rural families.

Position Summary

The Doula Network Coordinator (Program Manager) is responsible for managing the day‑to‑day implementation of Access Starts at Home across five rural regions of Arkansas. This role oversees the recruitment, contracting, training, and ongoing support of a cohort of ten certified doulas; coordinates onboarding and integration with partner rural clinics; and ensures consistent, high‑quality program delivery in partnership with the MySwaddle care coordination platform.

The Coordinator serves as the central operational link between DA‑AR, MySwaddle, partner clinics, and the doula workforce. This position requires strong organizational skills, excellent communication, and the ability to support a distributed workforce serving rural communities.

Key Responsibilities

Doula Workforce Coordination

  • Recruit, contract, and onboard certified doulas assigned to rural regions across Arkansas.

  • Coordinate required training and ensure certification and platform requirements are met. 

  • Provide ongoing coaching and performance monitoring, including caseloads, documentation, participant engagement, and care coordination. 

  • Implement performance improvement plans when needed and support reassignment or removal of doulas who do not meet program expectations.

  • Support continuing education opportunities.

Clinic Partnership & Integration

  • Coordinate onboarding for partner clinics, ensuring staff complete training on doula integration, communication protocols, referral pathways, and MySwaddle workflows.

  • Maintain relationships with clinic leadership and designated clinical contacts.

  • Support integration of doulas into existing clinic workflows while minimizing administrative burden.

  • Track clinic milestone completion and manage stipend disbursement processes.

Program Implementation & Monitoring

  • Oversee participant enrollment and consistent application of eligibility criteria.

  • Monitor screening, referral follow-up, postpartum engagement, and care coordination activities.

  • Ensure accurate, timely documentation across all doulas and clinics.

  • Collaborate with MySwaddle’s care coordination team to resolve escalations, technology issues, and workflow challenges.

  • Support reporting requirements under the Rural Health Transformation Program.

Cross‑Team Coordination

  • Serve as the primary liaison between DA‑AR, MySwaddle, partner clinics, and the doula workforce.

  • Facilitate communication across all partners to maintain consistent implementation and address operational challenges.

  • Participate in regular project meetings, data reviews, and evaluation activities.

Operational & Administrative Support

  • Assist with curriculum development, training logistics, and clinic onboarding materials.

  • Support procurement and distribution of tablets, hotspots, and connectivity resources for doulas and participants.

  • Contribute to sustainability planning, including Medicaid reimbursement alignment and long‑term clinic partnership development.

Qualifications

  • Experience in maternal health, community health, public health, or related fields.

  • Demonstrated ability to manage programs, coordinate multiple stakeholders, and support workforce development.

  • Strong communication skills and comfort working with rural clinics, community‑based providers, and technology platforms.

  • Familiarity with doula care, perinatal health, or care coordination preferred.

  • Ability to travel across rural Arkansas as needed.

  • Strong organizational, problem‑solving, and relationship‑building skills.

Work Environment & Schedule

  • Remote/work‑from‑home with regular travel to partner clinics and regional sites.

  • Part‑time, project based contractor position funded through the PACT ACCESS grant.

  • Reports to the Executive Director of the Doula Alliance of Arkansas.

How to Apply 

Interested applicants should submit a resume and letter of interest to: 
Liyah@doulaallianceofar.org 

Applications will be reviewed on a rolling basis until the position is filled.